Keep every customer informed, automatically.
Vently's text automation sends the right message to the right customer at exactly the right moment — booking confirmations, reminders, follow-ups and updates — without anyone on your team lifting a finger.
SMS is the highest-engagement channel for business communication.
Text messages cut through the noise that email and social media can't. Your customers read texts within minutes and respond faster than any other channel.
Automated texts that keep your customers coming back.
Every touchpoint in the customer journey, handled automatically so your team focuses on the work that matters.
Instant booking confirmations
The moment a reservation or appointment is made, a confirmation text goes out automatically so customers feel reassured.
Appointment reminders
Automatic reminders sent 24 hours and 1 hour before appointments dramatically cut no-shows without any manual follow-up.
Order and delivery updates
Keep customers informed at every stage of their order — placed, preparing, ready, out for delivery — without extra staff effort.
Instant replies to inbound texts
When customers text your business number with a question, the AI replies immediately with accurate information 24/7.
Re-engagement campaigns
Automatically reach out to customers who haven't visited in a while with a personalised message to bring them back.
Review requests
After a visit or completed service, automatically send a review request to grow your Google rating on autopilot.
How your text automation gets set up.
We design, build and connect everything. You just tell us how your customer journey works.
Map your customer journey
We walk through every stage of your customer experience to identify exactly where automated texts add the most value.
Write the messages
We write clear, friendly, on-brand messages for every automation trigger and get your approval before anything goes live.
Connect your systems
We integrate the automation with your booking system, POS, calendar or CRM so texts fire at exactly the right moment.
Test end to end
Every trigger, message and timing is tested thoroughly before we switch it on for real customers.
Monitor and optimise
We track open rates, response rates and unsubscribes monthly, fine-tuning the messages to improve performance over time.
Common questions about text automation.
No, because the texts are relevant and timely — a confirmation right after booking, a reminder the day before an appointment. Customers expect and appreciate these messages. We also include easy opt-out options to stay compliant with regulations.
Yes, when done correctly. We build all automations in line with TCPA regulations — ensuring customers consent to receive messages and have a clear way to opt out. We handle all of this as part of the setup.
Most of the time, yes. We can integrate with most popular booking platforms, calendars and POS systems. We'll confirm compatibility during the free consultation before you commit to anything.
The AI handles simple replies automatically (e.g., confirming or rescheduling). If a reply needs a human response, it's flagged and forwarded to your team immediately.
Automate the follow-up your team doesn't have time for.
Book a free consultation and we'll map out exactly which text automations would save you the most time.
Book your free consultation