FAQs

Home FAQs
  • 01

    What talent does Vently Solutions provide?

    Whether you require a project-specific specialist, a remote team to handle continuous tasks, or a highly skilled digital professional to fulfil a specific role – we provide you with what you need, exactly when you need it. Our talented pool of professionals consists of virtual assistants, digital marketing and social media experts, digital marketing specialists skilled in paid media and email marketing, graphic designers, and more. We also have a fully equipped and highly trained web team to assist you with your website, from conception to launch

  • 02

    Does Vently Solutions use freelancers as part of their talent pool?

    No, all our staff are full-time employees. As well as hiring the best, we invest in continued learning and development, ensuring your virtual team member is up to speed with the latest tools and trends.

  • 03

    Where is Vently Solutions based

    Vently Solutions is a fully distributed business, with the team working remotely and spread between the UK and South Africa.

  • 04

    What are the benefits of hiring a virtual team member?

    When hiring an Vently Solutions virtual team member, you get access to highly skilled specialists in various fields without the commitment of long-term contracts. You also have the added benefit of saving on office expenses, employee benefits, and other overhead costs. With Vently Solutions, you only pay for the actual hours your virtual team member works using precise time tracking. This makes outsourcing a practical and cost-effective solution.

  • 05

    How do Vently Solutions subscriptions work?

    We offer various affordable packages on a flexible monthly subscription basis that can be tailored to suit your specific requirements. You buy a specific number of hours to be used during the month to complete the various tasks you need assistance with. Whether you need 20 hours of social media management or a full-time person at 160+ hours per month, we can help.

  • 06

    How do I get started with Vently Solutions?

    “4 easy steps:
    1. Tell us what problems need solving.
    2. Get matched with a virtual team member with the right skills and experience to support you.
    3. Start working with your new virtual team member in as little as 24 hours.
    4. Enjoy stress-free, cost-effective productivity!”

  • 07

    How do I get matched with a virtual team member?

    We’ll take the time required to understand your needs and the skillsets required to ensure high-quality service delivery. In doing so, we can match you with a member of our team who has the right skills and experience to support you. If we do not have a virtual team member on hand, we will recruit from our fully vetted candidates that fit your needs. Our sales team will send you portfolios of the available candidates, and you will then choose who you would like to work with. We’ll arrange a call to meet your new virtual team member so your stress-free productivity can begin.

  • 08

    Will my virtual team member be available to me all day?

    The availability of your virtual team member depends on your total plan size. Most of our staff work across multiple plans and structure their days very strategically to accommodate work to meet the appropriate deadlines. If you need access to your virtual team member all day, we suggest going for a full-time (160 hour) plan.

  • 09

    Can I have more than one virtual team member with my allocated hours?

    Yes, multiple virtual team members can work on your plan depending on the skill sets needed.

  • 10

    What happens to unused hours on my monthly subscription?

    Your virtual team member will proactively assist in additional areas to ensure they’re maximising your hours. Hours do not roll over, but you can upgrade or downgrade your plan anytime. It is important that you and your virtual team member manage your hours well, so you get the most out of your monthly plan.

  • 11

    What happens if my virtual team member is sick or takes a holiday?

    As part of your subscription, we ensure you always have coverage if your virtual team member is unavailable, whether sick or on planned leave. We have a system to match the skill sets needed with one of our other virtual team members to ensure continuous efficiency and no break in service delivery.

  • 12

    How does billing work?

    Your subscription renews automatically every month on the same date you started. Your subscription fees are due seven days before your plan’s monthly renewal date.

  • 13

    What payment options are available?

    Payment can be made via Stripe, credit or debit card or Direct Debit. The specific payment details for any additional services will be included in your quote.

  • 14

    How can I upgrade my subscription?

    You can upgrade (add additional hours) your plan at any time. The upgrade will be activated immediately upon receiving payment for additional hours. You can request an upgrade with your account manager or client services.

  • 15

    How can I downgrade or terminate my subscription?

    You may downgrade or terminate your subscription upon providing one month’s prior written notice. The notice period shall commence from the start of the following month’s subscription date.

  • 16

    What is the notice period for cancelling my subscription

    Your notice period is one calendar month, which shall commence from the start of the following month’s subscription date. For example, if the Monthly Commencement Date is the 10th day of each calendar month and you provide us with notice of termination on the 2nd day of June, the notice will take effect and your subscription will only terminate on the 10th day of July.

  • 17

    What will happen if I need a different virtual team member?

    We understand that your and your business needs can change, which is why you are entitled to a talent swap. You can contact client services to activate the talent swap solution. We will then get to work on matching you with another virtual team member with the needed skills to take over your plan immediately to ensure no break in service delivery and continuous quality service.

logo

Your ultimate business partner
Get the extra help you need to grow!

Stay Connected

Never miss an update, we will never sell your email or spam you.